# How can we help?

Answers about personalization, orders, shipping, Magic Story+, and the app.

## Browse by topic

### Getting Started
What Magic Story is, what a book costs, and how personalization works before you buy.

[2 articles](/content/help/topics/getting-started/index.html)

### Photos & Personalization
Uploading a photo, what your child's character will look like, and fixing it when the likeness is not right.

[4 articles](/content/help/topics/photos-personalization/index.html)

### Books & Printing
Book format, size, print quality, and what is inside each story.

[1 article](/content/help/topics/books-printing/index.html)

### Orders & Shipping
Where your book is, how long it takes, tracking, and changing an order after you place it.

[6 articles](/content/help/topics/orders-shipping/index.html)

### Returns & Guarantee
Damaged books, printing errors, and the Quality Guarantee.

[2 articles](/content/help/topics/returns-guarantee/index.html)

### Magic Story+
Managing your subscription: swapping a book, changing your hero, pausing, payment, and cancelling.

[10 articles](/content/help/topics/magic-story-plus/index.html)

### Gifting
Buying a Magic Story for someone else, gift wrap, and getting a photo when the child is not yours.

[3 articles](/content/help/topics/gifting/index.html)

### The App
Installing the app, signing in, and finding your books on iOS and Android.

[1 article](/content/help/topics/the-app/index.html)

### Account & Sign-In
Signing in, finding your orders, and managing your account.

[2 articles](/content/help/topics/account-sign-in/index.html)

### Choosing a Book
Choosing books for siblings and finding stories that include a parent, grandparent, or pet.

[1 article](/content/help/topics/choosing-a-book/index.html)

### Offers & Programs
Promo codes, bundles, referrals, and school fundraisers.

[4 articles](/content/help/topics/offers-programs/index.html)

## Didn't find your answer?

Our support team can help.

[Contact support (opens in a new tab)](https://help.magicstory.com/en-US/contact)