Magic Story Help Center | Magic Story

How can we help?

Answers about personalization, orders, shipping, Magic Story+, and the app.

What Magic Story is, what a book costs, and how personalization works before you buy.

Uploading a photo, what your child's character will look like, and fixing it when the likeness is not right.

Book format, size, print quality, and what is inside each story.

Where your book is, how long it takes, tracking, and changing an order after you place it.

Damaged books, printing errors, and the Quality Guarantee.

Managing your subscription: swapping a book, changing your hero, pausing, payment, and cancelling.

Buying a Magic Story for someone else, gift wrap, and getting a photo when the child is not yours.

Installing the app, signing in, and finding your books on iOS and Android.

Signing in, finding your orders, and managing your account.

Choosing books for siblings and finding stories that include a parent, grandparent, or pet.

Promo codes, bundles, referrals, and school fundraisers.

Our support team can help.